At Action Automatic Door & Gate, we like to think that we have the best technicians in Southwest Florida. On top of that, we think our sales and customer service departments are second to none.
A few year back, George decided that team members should be rewarded for taking such good care of our customers, so he created the Curious George program. Every time a customer calls, write, emails, or fills out a positive survey, the technician, sale consultant, and/or customer service representative, who cared for that customer, receives Banana Bucks. Banana Bucks are our internal money. Once someone has collected $25 worth of Banana Bucks, they can turn those in for gift cards to their favorite stores or restaurants.
In an era when customer service seems to be a lost art, we consider it to be absolutely the most important way we set ourselves apart from every other company.
We manage by a value system created by our team members (see blog post Managing with Values), which include respect for customers and each other. We reinforce the positive, so through Banana Bucks, we reward our team. Trust me, as you will see on our Testimonial page, we get a lot of compliments every week.
Do you want to give us feedback? You can do it on our Facebook page or our Google+ page or the Better Business Bureau, our feedback page on the website, email our customer service department, or call us at 239-768-3667.
